Privacy Policy
1. Who we are
GMB Security Ltd ("we", "us") is a security company registered in England and Wales, company number 17504429. Our registered office is 82A James Carter Road, Mildenhall, IP28 7DE.
We are the data controller for the personal information described in this policy. Our ICO registration number will be shown here once registration is complete.
Contact us about privacy at info@gmbsecurity.co.uk, by phone on 0333 772 4859, or by post at the address above.
2. Information we collect
- Quote and consultation requests: your name, company, email address, phone number, site address and postcode, and the details you give us about your security needs.
- Job applications: your name, contact details, home address, the role you are applying for, SIA licence details, your CV and anything you include in it.
- Live chat: your messages, and any name or email address you choose to give, if you use the chat.
- Technical information: your IP address and basic browser details, used to keep the website secure and stop spam.
3. How we use your information
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and preparing a quote | Steps you ask us to take before entering a contract, and our legitimate interest in responding to enquiries |
| Providing security services to clients | Performance of a contract |
| Assessing job applications | Steps before entering a contract of employment, and our legitimate interest in recruiting suitable staff |
| Pre-employment screening to BS7858 (only if you are offered a role) | Legal obligation and legitimate interests. Criminal record checks are carried out only where the law allows, and we will tell you before they happen |
| Sending occasional updates (only if you tick the box) | Your consent, which you can withdraw at any time |
| Keeping our website secure and preventing spam | Legitimate interests |
4. Who we share it with
We never sell your information. We only share it with trusted providers who help us run our business, and only as much as they need:
- Hostinger, who host our website and business email.
- Cloudflare, who provide the robot check on our forms.
- Tawk.to, who provide our live chat (only if you accept cookies and use the chat).
- Google, who provide the language translator (only if you accept cookies and choose a language).
- Screening and vetting providers, if you are offered a role and we carry out BS7858 checks.
- The police or other authorities, where the law requires it.
Some of these providers may process information outside the UK. Where they do, they use legal safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum.
5. How long we keep it
- Enquiries that do not lead to work: up to 2 years.
- Client records: for the length of the contract and up to 6 years after, for legal and accounting reasons.
- Unsuccessful job applications and CVs: up to 6 months after the role is filled, then securely deleted.
- Employee records and BS7858 screening records: as required by law and the BS7858 standard, and for the length of employment plus up to 7 years.
CVs sent through our website are emailed to us and are not stored on the website itself.
6. CCTV monitoring
When we monitor CCTV for a client, the client decides why and how the cameras are used. We act on their instructions and protect any footage we handle. Questions about footage should go to the business that owns the cameras, though you can also contact us.
7. Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- object to, or ask us to limit, how we use it
- withdraw your consent at any time, where we rely on consent
- ask us to transfer your information to another organisation
To use any of these rights, email info@gmbsecurity.co.uk. We will reply within one month.
8. Keeping your information safe
Our website uses a secure https connection. Forms are protected against spam and misuse, and access to enquiries and applications is limited to the people who need it.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.